Privacy Policy
1. Who We Are
We are Mack Chiropractic, based in Berkhamsted, Hertfordshire, operating via www.mackchiropractic.co.uk. We provide chiropractic care for humans, horses, and dogs, and are committed to protecting your privacy.
2. Information We Collect
- Human clients: Name, contact details, date of birth, health history, appointment records, payment details.
- Equine and canine clients: Owner’s name and contact details, horse/dog’s name, breed, age, medical history, and veterinarian consent.
- Website visitors: We do not use cookies or tracking technologies. We only collect information you voluntarily provide via contact forms or email.
3. How We Collect Data
Directly from you via forms, email, phone, or in-person appointments. No automated tracking or cookies are used on our website.
4. Why We Use Your Data
We process your data for the following purposes:
-To provide chiropractic care for humans, horses, and dogs
- To manage appointments and maintain treatment records
- To handle billing and comply with legal and insurance requirements
5. Sharing Your Data
- Veterinary professionals (for horse/dog treatment consent)
- Insurance providers (for claims)
- GDPR-compliant service providers (e.g., secure hosting)
6. Data Retention
Client records: 7 years (per professional guidelines)
7. Your Rights
- Access, correct, or delete your data
- Lodge a complaint with the ICO (UK)
8. Security
We use SSL encryption and secure hosting provided by our website platform to protect your data.
9. Changes
We may update this policy. The latest version will always be available on our website.
10. Contact